Complaints Procedure 

If you wish to register a complaint, please write to Mathew Rees, Beneficial Ltd, Suite 1, 16a Alderley Road, Wilmslow, SK9 1JX. 
Telephone: - 0333 7000900. 
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at or by contacting them on 0800 023 4567. 
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